How to Buy How to Use Update and Support G-scan Account General Inquiries [ General Inquiries ] What happens if my product is not registered on G-scan server ? Registration (By local distributor) is a process that adds the G-scans serial number to the Update Recipient List. Unregistered products will not be included in the list of valid recipient of the update files. If you attempt to update your G-scan with the update files without the registration, it may be considered as unauthorized update and G-Scan may stop working. Please ask your local distributor to register your product without delay not to experience unnecessary inconvenience. [ General Inquiries ] How can I register my G-scan on download server? Registration for download server should be done by your local distributor. Please contact your distributor to check if it is registered on our server properly. [ General Inquiries ] What is your warranty policy ? Basically, G-scan is warranted for one year with exceptions for rechargeable battery. A Li-ion battery is warrnated by the battery manufacturer for 6 months only and this is generally applied for all products. However, the length of warranty period and other details vary subject to local government regulations or price conditions, so please contact your distributor to check the actual warranty policy that is applied to your local market. [ General Inquiries ] Do you have PC interface solution ? Yes, we have real-time PC interface solution using Wi-Fi technology. Please contact your distributor for price and availability. [ General Inquiries ] What’s the difference from Hyundai or Kia OEM G-scan ? G-scan is the secondary OEM for Hyundai and Kia, except US and other some countries. G-scan OEM version is being used by Hyundai and Kia authorized dealerships. G-Scan OEM is loaded with either Hyundai or Kia software ONLY. G-Scan Aftermarket contains multiple brand software including not only Hyundai and Kia, but also other Japanese, Korean, European, and various local makes. G-scan Aftermarket does not support the dealer-only functions such as reprogramming or "Events" which G-scan OEM does. [ General Inquiries ] Can I load aftermarket S/W to OEM G-scan ? No, you cannot do this because hardware of the two products are different. Therefore, not compatible. If you attempt to do this, it is considered as unauthorized update and G-scan may stop operating; which is not subject to warranty service. 1
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